• LOD - Levels of Detail

  This HEGIAS Support article is currently being updated...Few readers

• My Computer doesn't recognize the VR Headset

  This HEGIAS help article is currently only available in german. An english version will be published here soon...Few readers

• My Microphone doesn't work / I can't hear my Multiuser-Partners

  This HEGIAS help article is currently only available in german.  An english version will be published here soon...Few readers

• The Scene doesn't load

  This HEGIAS help article is currently only available in currently being updated...Few readers

• Oculus App: "Unknown Source"

  This HEGIAS help article is currently only available in german.  An english version will be published here soon...Few readers

• White Screen in Scene

  A white screen is an indication that your computer's graphics processor is overloaded. Please check if your computer fulfils the System Requirements of HEGIAS. If your computer does not fulfill the requirements, close all other windows of your Internet browser and try to start the scene again. However, HEGIAS does not guarantee functionality if the system requirementsFew readers

• My Scene is empty / white after import

  This HEGIAS help article is currently only available in german. An english version will be published here soon...Few readers

• Manually optimize your model

  By manually optimizing the geometry, the performance of your scene can be significantly improved. Your scene may load faster or run more smoothly in VR. Below are some aspects of your 3D model that can have an impact on the file size and performance of your scene. These tips are aimed at advanced users who have experience with 3D drawing programs. We recommend the free open-source software Blender for optimization, but any other 3D-based modeling software can be usedFew readers

• Add a Light to your scene

  In the following article we explain how you can add an additional light source to your scene. Shift+L to create a light in front of you, you can then move it with the gizmo Esc to deselect Canc/Del to delete L to cycle through all the lights in the scene and select one at a time (you need to turn around and find the selected light ) +/- to change intensity T to enable/disable shadows for that light The new lights are part of the scene and will be saved at saving time. Lights haFew readers

• Tips for a successful HEGIAS VR import

  In the following article you will learn some tips that can help you to create a successful HEGIAS VR scene. IFC format We recommend exporting in IFC 2x3 format using the standard translator CV. 2.0 for best compatibility. Detailed export options for various CAD programs can be found on our HEGIAS Support Page. Classification In order for the model features to be correctly recFew readers

• Streaming from the Meta Quest 2 & Meta Quest Pro to a display device

  There are several ways you can see what the person in the glasses sees. It is important that both the glasses and the display device are on the same WiFi network. There are the following three possibilities: A. Mobile or tablet with the Meta Quest App To do this, open the Meta Quest App on your mobile device and log in with the same Meta Account you use for Meta Quest. Streaming to mobile phones or tablets (https://storage.crisp.chat/users/helpdesk/website/f21390e955059800/1mobile1u3eFew readers

• After the import I do not see the objects / the scene appears white

  If you unchecked "Center geometry in scene" during the import, your object will be inserted in the coordinate system of HEGIAS as it was modeled in CAD. For example, if your object was modeled in CAD 100 meters above the coordinate zero point, it will also be displayed in HEGIAS 100 meters above the coordinate zero point. To avoid this, it is recommended to leave the checkmark "Center geometry in scene" selected or to align the model/object in CAD to the zero point of the coordinate system.Few readers